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- Building You Up
- Job Process
- Safety Tips
- FAQ
- CE & More
- Submit Claim Online
About Us
When disaster strikes, your policyholders are seeking immediate and professional attention; responding quickly to their needs to minimize the damage is our primary concern. As an insurance professional, you can feel confident that you have referred a certified and reputable company when you present Advanced Restoration. It’s one of the many ways we’re “Building You Up.”
Job Process
At Advanced Restoration we take each project seriously; we know it directly affects the relationship you have with your clients. This motivates us to do the kind of work that will reflect positively on you! Your involvement is encouraged throughout the job process. Please contact us anytime, regarding questions you may have.
- Immediate response
- Providing your clients with a quick response is one of our most invaluable services. We offer immediate attention for emergency situations and are available 24 hours a day and seven days a week. We are committed to contacting your client within 24 hours for all non-emergencies. Estimators can be reached individually on their cell phones for job updates.
- Estimates
- Advanced Restoration utilizes one of the most common estimating databases used by insurance professionals. Repair estimates are available upon request and include quantities, unit prices, photographs, and a sketch of the area. All estimates are sent to the assigned insurance adjuster for approval.
- Scheduling
- Our estimators will handle the scheduling of all repairs. They will make an appointment with your client, review the damage to their property and answer any questions. The estimator will create a realistic timeline with your policyholder to coordinate job completion.
- Photographs
- Digital photographs are generated for each project. These images are emailed to the claims representative for review. Digital photos will be sent with the estimate to clarify the claim. Thermographic images can also be taken for detailing damage. These images can be sent to you upon request.
- Billing
- Unless otherwise specified, all invoices are sent to your client. While it is your policyholder’s responsibility to coordinate payment with their insurance provider, Advanced Restoration is happy to assist.
Safety Tips
There are three major business entities to protect in the event of a disaster: People, property, and production.
- People: Prepare your employees
- Provide accessible emergency contact information
- Communicate your disaster plan
- Have emergency supplies in the office and in each employee's vehicle
- Property: Prepare your building
- Bolt file cabinets and furniture to the walls or floor
- Store important computer data off-site
- Plan for at least one different location to hold business if yours is unavailable
- Make sure you have proper insurance
- Maintain vehicle safety
- Production: Prepare your business continuity
- Prevent upstream losses
- Upstream losses are losses suffered if your main supplier is affected by a disaster. If your agency relies on products or services by another company, you could experience upstream losses if that company cannot deliver. Expand your vendor options.
- Prevent downstream losses
- Downstream losses are losses that occur when your main customers in the community are affected. If your agency supplies products or services to a community or business that is shut down due to an earthquake, flood or fire, your sales will suffer and you will undergo a downstream loss.
- To minimize your company’s risk, be sure your contacts are prepared for upstream and downstream losses as well.
- Downstream losses are losses that occur when your main customers in the community are affected. If your agency supplies products or services to a community or business that is shut down due to an earthquake, flood or fire, your sales will suffer and you will undergo a downstream loss.
- Prevent upstream losses
Frequently Asked Questions
Q. Why should I use Advanced Restoration?
- A. A disaster at your insured’s home or business can be a devastating and an overwhelming experience. Advanced Restoration will provide you with one experienced contact from beginning to end. We are specialists in the industry, take pride in our quality, and are committed to integrity. Our trade professionals are licensed, insured and given a background check. As “Certified Restorers,” we have the experience and technology to shine above our competitors. We are dedicated to our promise of “Building You Up!”
Q. Do you give free estimates?
- A: When your insured hires Advanced Restoration, estimates and any supplemental estimates are a service we provide for them at no additional charge. Your clients will also benefit from our Easy-Claim service, offering our expert advice.
Q. What exactly does your Easy-Claim service offer?
- A: Our Easy-Claim service is a free-opinion service to help your clients make an informed decision regarding their property damage. Our estimators can give their expert opinion about the amount of damage, and a general idea about whether or not the cost will be over the insured’s deductible. This free consultation can be performed over the phone, or in person, and is designed to help your client decide whether to take the next step in the claims process.
Q. How soon can you help my client?
- A: During emergencies we are able to give immediate attention to your client. For all non-emergencies, your insured will be contacted the same day we are notified of the damage.
Q. Why isn't Advanced Restoration on my preferred company list?
- A: While Advanced Restoration respects the decision companies make to use preferred lists, we believe the only way to be truly fair and unbiased in the claims process is if we represent ourselves as a third party. Advanced Restoration has great working relationships with both captive and independent insurance agents. We uphold the highest standards, including our exceptional services and superior reputation, regardless of preferred lists.
Get Involved
Advanced Restoration values your involvement and feedback. Below are a few ways to keep in touch with us:
- 24-hour Question Service – Our free newsletter is emailed once a month and includes registration for continuing education classes, informative articles, and a chance to have your office featured to win a free lunch! Sign up today!
- Online Blog – Read about what we’ve been up to! The blog contains company updates, industry events, and pertinent news articles.
- E-Newsletter –Our free newsletter is emailed once a month and includes registration for continuing education classes, informative articles, and a chance to have your office featured to win a free lunch! Sign up today!
- CE Classes - You can find a list of CE classes provided by the state at insurance.utah.gov, or if you'd like to sign up for a class at Advanced Restoration, please e-mail kate@advancedrestoration.net for classes in Salt Lake City, malissa@advancedrestoration.net for classes in Southern Utah, or laura@advancedrestoration.net for classes in Orem. Each class is $10 for three credits and includes lunch. Our classes for the month of February are as follows:
- Salt Lake City: Ethics on July 16th from 9:00 a.m. to 12:00 p.m. This class will be held at Advanced Restoration at 2500 South 2300 West Suite 22.
- Orem: HVAC 101 on July 22nd from 9:00 a.m. to 12:00 p.m. This class will be held at Martins Collision Repair at 225 South State Street.
- St. George: TBA
Submit Claim Online
Have a claim you'd like us to look at? Please include your name, the name of the policyholder, the location of the loss, and a brief summary of what happened. We'd be happy to take a look and get back to you immediately. To submit a claim, please submit this form.
